Contact support

If this guide does not solve the problem, email support@smartblog.app.

Check firstTroubleshooting and FAQ

PrepareStore URL, occurrence time, screenshot

Never sendPasswords, API keys, or customer data

Include in your email

1. Shopify store URL (xxxxx.myshopify.com)
2. Current plan
3. Screen where the problem occurred
4. Steps you performed
5. Result or exact error message
6. Expected result
7. Date, time, and time zone
8. Article title or URL
9. Screenshot with personal information hidden

Example subject: AI Scheduled Blog Suggestions did not create an article

Do not send Shopify or Google passwords, API keys, access tokens, secret keys, card details, or customer names, addresses, phone numbers, email addresses, and orders. Redact customer information from screenshots.

Non-confidential improvement requests can also be submitted through Feedback in the app.